Frequently Asked Questions

Who is Kritinet ?

Looking for a holiday on Crete, where you are still a guest and not a number?  Where can you experience the soul of Crete?
During our more than 20 years of experience in the travel industry on Crete, we found that guests want more and more to discover the soul of Crete. Contact with the locals, explore places that are still unexplored. To bring this closer to you is our mission. Therefore, Kritinet was launched, a small travel agency that takes you closer to the original Crete.

If you don’t just want an average, but a very special and unique vacation, we are the right choice ! Our aim is providing you that vacation you have always dreamed of. We have made it our mission to find special experiences, extraordinary trips, unique resorts and hotels and adventures away from the well-known paths for travelers of all ages to make individual traveling dreams come true. Whether it’s island hopping or shopping, honeymoon or landroversafari, whether it’s sports or wellness, luxury hotel, a sailing trip or a car rental road trip, we will find the perfect trip for you. Do you have any special wishes? Our team of travel experts will make your holiday as individual as you are!

How does Kritinet commit to sustainability ?

We are very conscious about respecting the country’s natural sources, history, and culture. Our principles as company and as human beings have a lot to do with the protection of the natural environment and of course our role as local business owners and guides is oriented towards the same direction.

Being inspired by the island of Crete and Greece, we continually try to create new ways to advance the island’s sustainability, to turn our principles into actions and to sensitize about local ecology.
We make sure that our company, the surrounding environment and the places that we visit, in general remain clean.

We collaborate with various local businesses targeting a holistic development for Greece.

Why can't I directly book most trips online ?

Our goal is to custom your trip as exactly as possible to your needs and wishes. This is why we, as your personal experienced travel consultant are always at your side. Once you have made an inquiry, we will be able to consult with you in order to find out exactly what you want from your trip and adjust it if necessary. We have  traveled the islands ourselves and have specific tips and recommendations. Afterwards, we custom a special offer customized to you and your wishes. We as your personal travel expert will check prices, availability and possible reductions for you. So at the end of the booking, it’s really YOUR vacation.

I have a certain travel wish, which I can not find on the website. Can Kritinet help ?

If you can not find what you are looking for, please contact us and we will prepare a trip to suit your needs and preferences. The trips on our site will give you a first impression of what is possible. Almost all of these trips can be adjusted according to your wishes in terms of duration of the trip and travel dates. So contact us and take your first step towards your dream vacation!

How can I make a request ?

You have several possibilities for a travel inquiry. Use our online form, call us, or write an email. We will always respond to you within 24 hours.

How long does it take to process my request ?

Depending on the scope of the request, the processing times may vary. Once your request has been received by us, we begin working on your trip. This means that we have to consult with you first to clarify open questions or details. In the next step, we will contact our partners, hotels, and organizers, also check prices and availability and put your trip together step by step into a package so that at the end of this process, you will have exactly the trip you want. It is clear that a 14-day rental trip takes more time than a hotel booking. So please have some patience, your dream vacation is in the process.

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The price of the flight is not included in our prices, which means that there are additional costs for the flight in addition to the trip price. We would be pleased to provide you with a non-committal flight offer to suit your travel needs.

Can I book my flights myself ?

Of course you can book your own flights. However, we advise you to wait with booking your flights until the confirmation of your trip is complete and you receive the complete arrival and departure times from us. If you have already booked a flight, we also have the possibility to fit your trip into your resulting travel times.

I booked with Kritinet, do I still get any documents ?

Of course, you will receive vouchers from us for the services you’ve booked. These are issued directly by us and will be sent to you through email.

When will I receive my travel documents ?

The travel documents will be sent to you after we receive the last payment and about 10-14 days before your arrival. Due to the fact that you receive the documents from us only shortly before the trip, we can take account of changes in the times of the flight or travel plans made after your booking.

How can I pay ?

There are different methods of payment for flights and the rest of the trip. The trip you’ve booked, excluding flights, you pay with a bank transfer. If desired, you can also pay with a credit card, which is possible through Paypal. Other payment methods are possible through an arrangement. Contact us and we can discuss with you the possible payment methods.

When do I have to pay for my trip ?

The first 30% of the travel expenses are due as soon as the booking is complete. The remaining 70% will be due 6 weeks before departure. In exceptional cases, the payment conditions can be adjusted. Flights always need to be payed in advance, since we first make the booking of your flight ticket AFTER the money for the tickets have been received by us.

What happens if i can not start my trip ?

If you for some reason have to cancell your trip, cancellation fees will be applied. For further information, please refer to our Terms and Conditions or ask us.

I would like to rent a car on my trip, or have booked a car trip with Kritinet. Do I need an international driverslicence ?

Within the EU, you do not need an international driving license because all driving licenses issued within one EU country are recognized within all EU countries.